Frequently asked questions

At Solara Health, we serve as your comprehensive health and wellness partner for various conditions. Through our platform, Solara Health facilitates virtual medical consultations and coordinates cost-effective, high-quality prescription treatments, all within the comfort of your home—the place where you feel most at ease. Our expertise extends beyond conditions that may cause discomfort, encompassing acute, subacute, and chronic disease care. Every one of our physicians, based in the US, conducts a thorough assessment of each patient and prescribes medication therapy when suitable. Our mission centers on delivering accessible, affordable, and top-notch healthcare solutions to individuals and communities spanning multiple states. Continually expanding our offerings, Solara Health provides diverse care options, irrespective of insurance coverage, at a fraction of our competitors’ rates. Explore our services firsthand, complete with complimentary 2-day shipping and an unmatched convenient online experience.

Choose your treatment and place your order. After purchase, you’ll complete the required medical intake. Our team of US-based doctors will thoroughly review your provided information and determine whether the treatment is appropriate; purchasing does not guarantee that a medication will be prescribed. Expect to receive feedback from one of our doctors within approximately 24 hours. In certain States, a video consultation or live chat will be necessary. If so, one of our doctors will reach out to you to conduct and finalize your consultation using the required method.

You may qualify for a complimentary consultation with your order. Should medication be suitable, you can acquire it via the Solara Health platform at significantly reduced prices compared to other websites, often even more cost-effective than your neighborhood pharmacy.

We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. Solara Health has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.

Yes. You can choose to use your local pharmacy and our doctors can send your prescription to them. However, the cheapest pricing and most convenient option will be through Solara Health’s network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.

Solara Health works with a network of licensed dispensing pharmacy partners to fulfill prescriptions written by clinicians on our platform. When a prescription is issued, it is routed to one of these partner pharmacies based on the medication prescribed, the patient’s state of residence, and availability. Each partner pharmacy is independently licensed and responsible for dispensing, labeling, and shipping the medication directly to the patient. Our current pharmacy partners, including the licensed entity name that will appear on your prescription label, may include:

• DrugStore on East State — The Drugstore at O’Bleness LLC, 934 E State St, Athens, OH 45701 · (740) 566-4690
• DiRx Health — Direct Pharmacy Source, Inc., 3540 NW 56th St, Ste 204, Fort Lauderdale, FL 33309 · (877) 367-3479
• Curexa — Curexa Pharmacy, 501 Zion Rd, Ste 13-14, Egg Harbor Township, NJ 08234 · (855) 927-0390
• Mycelium — Mycelium Pharmacy LLC, 141 E Commercial Blvd, Fort Lauderdale, FL 33334 · (954) 890-1150
• ChemistryRx — Madame Rx, LLC d/b/a Chemistry Rx, 950 Henderson Blvd, Folcroft, PA 19032 · (855) 790-0100
• Brooksville Rx — Brooksville Pharmaceuticals, 16140 Flight Path Dr, Brooksville, FL 34604 · (352) 848-3446
• Epiq Scripts — Epiq Scripts LLC, 465 W President George Bush Hwy, Ste 240, Richardson, TX 75080 · (833) 654-3553
• Foothills — Foothills Professional Pharmacy Ltd, 2727 W Baseline Rd, Ste 1, Tempe, AZ 85283 · (833) 236-8080
• Southend — Southend Pharmacy, 4802 N Sam Houston Pkwy W, #100, Houston, TX 77086 · (855) 414-5356
• Wells — Wells Pharmacy Network, 3420 Fairlane Farms Rd, Wellington, FL 33414 · (800) 622-4510

Certain branded medications are fulfilled through manufacturer self-pay programs rather than our pharmacy network. These include NovoCare Pharmacy (CoAssist Pharmacy, LLC, 2400 Sand Lake Rd, Ste 200B, Orlando, FL 32809 · (833) 949-5527) and LillyDirect (GiftHealth, Inc., 266 N 4th St, Ste 200, Columbus, OH 43215 · (833) 614-4438). This list may change from time to time.

We use MD Integrationshttps://mdintegrations.com/

Your payment is charged when you place your order at checkout, based on the treatment plan you select.

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.

In case of an emergency please call 9-1-1.

State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

Solara Health currently serves patients in the following states:

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Solara Health offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state. This will be disclosed and confirmed per therapy and as part of the intake process.  In the following states California, Massachusetts, Rhode Island, and Vermont the following physicians will be assigned to you: Dr Jeffrey Shellenberger and Dr Marc Serota.

No. Your medication will ship via Rush No-Contact delivery, a signature is not required.

You can change your method of payment at any time. Login to your Solara Health account and follow the prompts.

Click on the “Contact us” section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.

Once you place your order and complete the required intake, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). If the treatment is prescribed, your order will then be sent to the dispensing pharmacy and shipped. For TRT, the appropriate lab work is required as part of the clinical review after purchase.

Login to your Solara Health account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.

Login to your Solara Health account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.